CUSTOMER CARE

We aim to provide the highest standard of Customer Care and to always aim for excellence. Most of our work is obtained by recommendation and we have a loyal customer base.

To minimise any problems on an installation contract the tenant will have a visit from the Managing Director or our Estimator who will explain what work will be done, the time it will take and any inconvenience that may arise. A mutual convenient time and date will be set for the commencement of work.

If we foresee any problems with the installation these will be pointed out to the tenant and any options that are available will be discussed before the commencement of the job starting.

Any letters or telephone calls of praise received from our customers are displayed on a notice board within the main office, the Office Manager makes sure that the engineers involved are aware of this praise.

Any letters or calls of complaints are directed to the Office Manager who will decide who is the best person to deal with the complaint. A response to this complaint will be given within three working days. If the complaint cannot be resolved between our company and the tenant then we ask a tenancy officer to attend a meeting between ourselves and the tenant.